At Web Host Pro we care about our relationships and reputation. Our guarantee is one of the many ways we show you just how much you can trust us for all your web hosting needs. Sorry, we cannot refund domain registration due to ICANN's policy of charging a $10.14 non-refundable fee per domain. We charge the same price for domain registration as what we pay. We do this as a courtesy to our web hosting customers. Free privacy for domain registration is also a perk we do to try and go above and beyond customer satisfaction.
All Web Hosting, Reseller, VPS, and VDedicated plans include a full no questions asked 45-day money back guarantee. If you are not satisfied with your service for any reason and cancel your account within 45 days of the activation, you will receive a full refund (minus any additional / custom work, services, or custom set-up fees normally billed at $60 an hour). Our refund policy does not apply to any additional items or services. Also not included in the 45-day money back guarantee is domain registrations, web design, full dedicated servers, cPanel licenses and anytime if we installed it, Installatron licenses and any time if we installed it, SEO. No refunds are normally available after 45 days unless both parties are in agreement. Website transfers take a lot of time and work so we cannot issue a refund if a transfer was requested. All requests for cancellation must be received via the contact form or a support ticket and must include owner verification. You will receive a confirmation email upon the cancellation of your account.
Sorry but cancellations over the telephone and informal email cannot be accepted.
Refunds are only done for credit card and PayPal purchases. Money orders, checks, Western Union, cash, and any other form of payment done with anything other than a credit card or PayPal is non-refundable.
We do ask that you try for at least a couple days, it might seem complicated at first but that is usually just because you are not sure what tools to use. Let us help you with that by putting a ticket in, Skype, or calling us!
Please allow 2-11 business days for your financial institution to process refunds.