Money back guarantee

Full Money Back Guarantee

At Web Host Pro we care about our relationships and reputation. Our guarantee is one of the many ways we show you just how much you can trust us for all your web hosting needs. Like everything at Web Host Pro, we like to keep things simple. So to summarize; if you're not happy after you've tried our web hosting, reseller hosting, VPS, or dedicated servers for about 10 days, let us know and we'll issue a refund.

Sorry, we cannot refund domain registration due to ICANN's fee being non-refundable for us. We charge the same price for domain registration as what we pay. We do this as a courtesy to our web hosting customers. Free privacy for domain registration is also a perk, we do this to go above and beyond customer satisfaction. Keep in mind, we do require you to at least try to use the system for 10 days. More and more people throw in the towel early and miss out on great things. We only use the best tools, so learning them will be a huge benefit long term. They're actually really easy, once you get the hang of things.

All Web Hosting, Reseller, and VPS plans include a full no questions asked 45-day money back guarantee. If you're not satisfied with your service for any reason and cancel your account within 45 days of the activation, you'll receive a full refund minus any additional / custom work, services, or custom set-up fees. This includes the labor fee if we installed cPanel on a VPS. If the labor fee exceeds the cost of the service, than no additional fees will need to be paid. Our refund policy does not apply to any additional items or services. Not included in the 45-day money back guarantee is domain registration, web design, full dedicated servers, cPanel licenses, advanced backups, app installer licenses like Softaculous, and SEO. No refunds are normally available after 45 days unless both parties are in agreement. Website transfers take a lot of time and work so we cannot issue a refund if a transfer was requested. All requests for cancellation must be received via a support ticket and must include owner verification. You'll receive a confirmation email upon the cancellation of your account.

All Dedicated Server plans include a full no questions asked 10-day money back guarantee. If you're not satisfied with your service for any reason and cancel your account within 10 days of the activation, you'll receive a full refund minus any additional / custom work, services, or custom set-up fees. This includes the 3 hour labor fee if we installed cPanel. If the labor fee exceeds the cost of the service than no additional fees past the plan will need to be paid. Our refund policy does not apply to any additional items or services. Not included in the 10-day dedicated server money back guarantee is domain registration, web design, cPanel licenses, advanced backups, app installer licenses like Softaculous, and SEO. No refunds are normally available after 45 days unless both parties are in agreement. Website transfers take a lot of time and work so we cannot issue a refund if a transfer was requested. All requests for cancellation must be received via a support ticket and must include owner verification. You'll receive a confirmation email upon the cancellation of your account.

Sorry but cancellations over the telephone and email cannot be accepted.

Refunds are only done for credit card and PayPal purchases. Money orders, checks, Western Union, cash, and any other form of payment done with anything other than a credit card or PayPal will be credited to your account only.

Please allow 2-11 business days for your financial institution to process refunds. Normal billing hours are M-F 10-7PM PAC time.


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