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HomeFrequently Asked QuestionsTechnicalMy PHP files are not working. What is wrong?
There are a number of reasons that your PHP files may not be working properly. Here is the top ones and how to fix them1. Wrong PHP version. The main reason PHP files do not work is that your are not on a compatible PHP version. In your cPanel, search for MultiPHP. There, you can change versions to see if any work with your website. The newer the version, the better the security and performance. Some apps require older PHP versions to work or the app just needs to be updated. Once you change a PHP version, you will have to wait about 2 minutes for it to start working.
2. Misconfigured .htaccess file. This is a little harder to trouble shoot. You'll need to remove everything from all .htaccess files in folders before your content. Normally there is only one .htaccess file you have to change. This is normally located in the main public_html folder. Once everything is removed and your site is working, you can add code back to the .htaccess file piece by piece to see what is causing the error. In some cases you'll have to add some code back for it to work as well.
3. A bad app. Sometimes the app you are using just has bad code or has broken. In this case you'll need to get a new version and upload all the files over the existing ones. Just don't forget to save your database and configuration settings.
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