Our job is to get you going as fast and easy as possible.
All accounts use the same name servers. They are:
This is changed where you register your domain name. If you registered a domain name with us, we will automatically add these for you. If you transfered a domain name to us, you will still need to update the name servers once it's complete.
Building a website can seem difficult, that is why we created an easy to understand page to describe exactly how most websites are made and how to do it. Don't worry this is not some long boring document. It's an easy to look through list of options and how to use the one you like best.
Yes! We have level one technicians available 24 hours a day, everyday. These techs man the support desk and monitor everything from the network to the servers. If you have an emergency or a technical issue you should log in and open a ticket with them for the fastest response. They also have the most control over the servers, this allows them to fix more complicated issues right away.
Our customer service team mans the phones, our website chat, and our Skype line. if you have a question or just want to talk about your website feel to contact them anytime. Customer service representatives do not have as much control over the servers. Therefore more advanced issues are better resolved via the technical support ticket system in your account.
Skype us at: dwhsnet
or just click the chat pop up on any page.
Our head techs manage the support desk 24/7/365 days a year.
Call (213) 984-HOST (4678), we are always happy to hear from you.
View our video tutorials on almost all CPanel and WHM Functions.
We take all major credit cards including Visa, Mastercard, AMEX, and Discover. We also take Paypal, online and offline checks, Western Union, Money Gram, and cash
WebHost.pro is not a moral filter for content. We are not equipped to pass judgment on a client's content. Therefore WebHost.pro does allow adult content. WebHost.pro does reserve the right to refuse service to anyone on the grounds of abuse of service or illegal activity. If you have questionable content feel free to Ask our Staff about it. Otherwise, data will be considered data. Our job is to get the packets through to you, not scrutinize them.
We request the use of meta tags to distinguish adult content from general content. ("Adult content" in the U.S. usually means the content has something to do with sex and sexual activity.) This tag can be as simple as one of the following. We highly recommend getting your rating from the link below and adding the proper content meta tag into your website header:
Website Content Filter Information Link
While we request but do not require the use of these tags for adult sites, an attempt to spoof the voluntary ratings (example: publishing a pornography site and adding meta tags 'Safe For Kids' or '14 years') would be seriously frowned upon and could be grounds for cancellation.
We do not allow SPAM under any circumstances
Not at all, just leave it where it is already registered and point the name servers to us.
This happens when we upgrade Clouds and in some cases a dedicated IP or an account is not synced yet.
The fix is easy though, just add a /cpanel after your domain.
For example if your domain name is: your-main-domain.com You can access CPanel directly with this address in your browser: your-main-domain.com/cpanel/
You can also do this for your Web Host Manager: your-main-domain.com/WHM/ and Webmail your-main-domain.com/webmail/
There are a number of reasons that your PHP files may not be working properly.
Check that you have requested PHP
Even though every hosting plan supports PHP you may not have the most recent version or the same option for every server. You can check that you are using the correct version of PHP from the front page of your control panel.
This will also confirm that PHP is working correctly for your account. If there is an error in the PHP binary or if the permissions were incorrect, an error may be listed on your error log.
Check that the cgi-bin and PHP binary have the correct permissions (UNIX platforms)
At times, you may make permission changes to your cgi-bin directory and files. If these permissions are not correct, PHP may not operate properly.
To check that the cgi-bin directory and PHP binary have the correct permissions.
The permissions must be one of the following: " 751 (which equates to drwxr-x--x) " 755 (which equates to drwxr-xr-x)
This can be done by your file manager or with our free ftp program here:
Check the directives in your php.ini file (UNIX platforms)
If you have uploaded a php.ini file and are experiencing problems with PHP, you may want to check what directives are included in the php.ini file. For example, you may be trying to use a feature that has been disabled in the php.ini file.
Since the php module does not have control over the httpd.conf (or .htaccess files), you need to put a php.ini file with your needed changes in file in the directory your php scripts are running in.
Please ask question in our web hosting support thread above, you will see other questions and help on there as well.
A control panel is where you manage most tasks that your website needs. For example adding email, checking visitor details, and viewing files can all be done from your Control Panel.
A web host is a place where you store the files (information) of your web site so that it may be accessed by anyone with an internet connection. This is often a computer with storage space and a permanent connection to the internet. Your website will not work on a computer unless it is permanently connected to the internet for all to see. I like to describe it as a piece of property where you can build your house on the Internet.
Starting a website is easy but you'll need at least two things to get started. Domain registration (which is your name/web address on the internet) and web hosting (the home/place where your website's files are stored). When you combine both, your website will be live on the internet.