MySQL reported bug from cPanel

An unusual bug popped up to today that breaks MYSQL from showing details in cPanel. It works correctly on websites but if you try to edit a database or view the details, cPanel shows it as offline. We have a patch fix but would rather not apply unless we have to. If you notice this error please let us know. cPanel says the permanent fix is being ... Read More »

4th Nov 2020
We have extended the grace period for late payments

As of today our system is changed from 7 days to 12 days before it will suspend an account for late payment. We hope this extra time will help with any payment issues and give plenty of time to contact us if more time is needed. The system also only keeps accounts on file for 28 days after it was past due. It's very important you keep backups if ... Read More »

2nd Nov 2020
Make sure to remove old scripts not used

We noticed a lot of old scripts like WordPress on several addon sites that are not working. Just because the addon domain has stopped working does not mean leaving the script is safe. This adds risk to the other working websites. We suggest logging into your cPanel, clicking Softaculous, and clicking "installations" to see what is there. You can ... Read More »

27th Aug 2020
Site changes and upgrades 8/6/2020 through 8/14/2020

Hello, We're making some major upgrades to our website and client area. This will cause several days of errors on some pages while everything is being rebuilt. Because it's being rebuilt from the ground up, we have to do it in real time on the working website. We'll make sure the client area and shopping cart is working 100% first, then rebuild ... Read More »

6th Aug 2020
Two-Factor Authentication is now available in the account manager

Here is how to add 2FA with your account manager. From the Client Area, navigate to Hello, Name! > Security Settings. Click on the Click here to Enable button. Select the Time Based Tokens service. Click on the Get Started button. Scan the QR code with an authenticator app, such as Google Authenticator or Duo Mobile. Enter in the ... Read More »

11th Jul 2020
Two-Factor Authentication is now available on all web hosting accounts

Two-Factor Authentication is the best form of security to defend from someone taking over your cPanel account. The new tool in your cPanel allows you to use an app on your phone via a QR code or direct code. From there every login will require a code from this app to access the account. 2FA requires a smartphone with a supported time-based ... Read More »

10th Jul 2020
Los Angeles network maintenance - service impacting July 18th 2020

Location: Los Angeles (530)Date: Saturday, July 18th 2020Start Time: 12:00AM PSTEnd Time: 2:00AM PST EDGE1 (BR1) Expected Outage: 30 Minutes Description: We will be performing a network maintenance in order to upgrade our edge networking infrastructure. This maintenance will be inclusive of updating to the latest recommended JunOS code (per ... Read More »

8th Jul 2020
email archiving is now active in cPanel

The new cPanel email archiving tool is live on all web hosting plans. This is a great option if you have a lot of email you want to store for later, but do not want to fill up your email programs. This will keep your email safely stored for a later time.

4th Jul 2020
Make sure to add Auto Updates to your WordPress, here's how

We made a step by step FAQ for adding auto updates to your WordPress website. If you have not done this yet, we highly suggest it!

https://webhost.pro/index.php?rp=/knowledgebase/157/How-to-set-auto-updates-for-WordPress.html

21st Jun 2020
PHP 7.4 is now available on all servers

The long awaited latest version of PHP is now available on all servers. This version comes with many performance and security improvements. It's also closely tied into WordPress, so make sure and upgrade your website ASAP, to use the improvements. To upgrade, just log into your cPanel and click MultiPHP. On that page change your PHP to version ... Read More »

21st Jun 2020