An unusual bug popped up to today that breaks MYSQL from showing details in cPanel. It works correctly on websites but if you try to edit a database or view the details, cPanel shows it as offline. We have a patch fix but would rather not apply unless we have to. If you notice this error please let us know. cPanel says the permanent fix is being ... Read More »
As of today our system is changed from 7 days to 12 days before it will suspend an account for late payment. We hope this extra time will help with any payment issues and give plenty of time to contact us if more time is needed. The system also only keeps accounts on file for 28 days after it was past due. It's very important you keep backups if ... Read More »
We noticed a lot of old scripts like WordPress on several addon sites that are not working. Just because the addon domain has stopped working does not mean leaving the script is safe. This adds risk to the other working websites. We suggest logging into your cPanel, clicking Softaculous, and clicking "installations" to see what is there. You can ... Read More »
Hello, We're making some major upgrades to our website and client area. This will cause several days of errors on some pages while everything is being rebuilt. Because it's being rebuilt from the ground up, we have to do it in real time on the working website. We'll make sure the client area and shopping cart is working 100% first, then rebuild ... Read More »
Here is how to add 2FA with your account manager. From the Client Area, navigate to Hello, Name! > Security Settings. Click on the Click here to Enable button. Select the Time Based Tokens service. Click on the Get Started button. Scan the QR code with an authenticator app, such as Google Authenticator or Duo Mobile. Enter in the ... Read More »
Two-Factor Authentication is the best form of security to defend from someone taking over your cPanel account. The new tool in your cPanel allows you to use an app on your phone via a QR code or direct code. From there every login will require a code from this app to access the account. 2FA requires a smartphone with a supported time-based ... Read More »
Location: Los Angeles (530)Date: Saturday, July 18th 2020Start Time: 12:00AM PSTEnd Time: 2:00AM PST EDGE1 (BR1) Expected Outage: 30 Minutes Description: We will be performing a network maintenance in order to upgrade our edge networking infrastructure. This maintenance will be inclusive of updating to the latest recommended JunOS code (per ... Read More »
The new cPanel email archiving tool is live on all web hosting plans. This is a great option if you have a lot of email you want to store for later, but do not want to fill up your email programs. This will keep your email safely stored for a later time.
We made a step by step FAQ for adding auto updates to your WordPress website. If you have not done this yet, we highly suggest it!
The long awaited latest version of PHP is now available on all servers. This version comes with many performance and security improvements. It's also closely tied into WordPress, so make sure and upgrade your website ASAP, to use the improvements. To upgrade, just log into your cPanel and click MultiPHP. On that page change your PHP to version ... Read More »