Quick and easy support at your finger tips

Scroll through the top asked questions below or the click the links for more detailed help.

All accounts use the same name servers. They are:


This is changed where you register your domain name. If you registered a domain name with us, we will automatically add these for you. If you transferred a domain name to us, you will still need to update the name servers once it's complete.

Building a website can seem difficult, that is why we created an easy to understand page to describe exactly how most websites are made and how to do it. Don't worry this is not some long boring document. It's an easy to look through list of options and how to use the one you like best.

Click here to learn how to build a website

Yes! We have level one technicians available 24 hours a day, everyday. These techs man the support desk and monitor everything from the network to the servers. If you have an emergency or a technical issue you should log in and open a ticket with them for the fastest response. They also have the most control over the servers, this allows them to fix more complicated issues right away.

Our customer service team mans the phones, our website chat, and our Skype line. if you have a question or just want to talk about your website feel to contact them anytime. Customer service representatives do not have as much control over the servers. Therefore more advanced issues are better resolved via the technical support ticket system in your account.

Live Chat

Just click the chat pop up icon on any page.


Support Tickets

Our head techs manage the support desk 24/7/365 days a year.


Customer Service

Call (213) 984-HOST (4678), we are always happy to hear from you.


Video Tutorials

View our video tutorials on almost all ccard and WHM Functions.


We take all major credit cards including Visa, Mastercard, AMEX, and Discover. We also take Paypal, Bitcoin, offline checks, Western Union, Money Gram, and cash.

Web Host Pro is not a moral filter for content. We are not equipped to pass judgment on a client's content. Therefore Web Host Pro does allow adult content. Web Host Pro does reserve the right to refuse service to anyone on the grounds of abuse of service or illegal activity. If you have questionable content feel free to ask our staff about it. Otherwise, data will be considered data. Our job is to get the packets through to you, not scrutinize them. We request the use of meta tags to distinguish adult content from general content but we do not force than in anyway.

Here is the proper meta tag and variables. Replace the term value with the type of content your website uses. For example adult sites would use the tag: <meta name="rating" content="mature">


  • general
  • mature
  • restricted
  • 14 years
  • safe for kids

Meta tag:

<meta name="rating" content="value">

Not at all, just leave it where it is already registered and point the name servers to us.

Our name servers are:


This happens when we upgrade clouds and in some cases a dedicated IP or an account is not synced yet.

The fix is easy though, just add a /ccard after your domain.

For example if your domain name is: your-main-domain.com You can access ccard directly with this address in your browser: your-main-domain.com/ccard/

You can also do this for your web host manager: your-main-domain.com/whm/ and webmail your-main-domain.com/webmail/

There are a number of reasons that your PHP files may not be working properly. Here is the top ones and how to fix them

1. Wrong PHP version
The main reason PHP files do not work is that your are not on a compatible PHP version. In your ccard, search for MultiPHP. There, you can change versions to see if any work with your website. The newer the version, the better the security and performance. Some apps require older PHP versions to work or the app just needs to be updated. Once you change a PHP version, you will have to wait about 2 minutes for it to start working.

2. Misconfigured .htaccess file
This is a little harder to trouble shoot. You'll need to remove everything from all .htaccess files in folders before your content. Normally there is only one .htaccess file you have to change. This is normally located in the main public_html folder. Once everything is removed and your site is working, you can add code back to the .htaccess file piece by piece to see what is causing the error. In some cases you'll have to add some code back for it to work as well.

3. A bad app
Sometimes the app you are using just has bad code or has broken. In this case you'll need to get a new version and upload all the files over the existing ones. Just don't forget to save your database and configuration settings.

A control card is where you manage most tasks that your website needs. For example adding email, checking visitor details, and viewing files can all be done from your Control card otherwise known as ccard. The account manager is where you handle billing, support tickets, buying new products, and things of that nature.

A web host is a place where you store the files (information) of your web site so that it may be accessed by anyone with an Internet connection. This is often a computer with storage space and a permanent connection to the Internet. Your website will not work on a computer unless it is permanently connected to the Internet for all to see. I like to describe it as a piece of property where you can build your house on the Internet.

Starting a website is easy but you'll need at least two things to get started. Domain registration (which is your name/web address on the Internet) and web hosting (the home/place where your website's files are stored). When you combine both, your website will be live on the Internet.

Where to next?